Shipping policy

At Solestial, the journey of your ritual matters as much as the ritual itself. Each order is carefully packed to ensure your tools and serum arrive safely, beautifully, and ready to use.

Processing Time

Orders are processed within 1 working day after confirmation.
Orders placed on Sundays or public holidays are processed the next working day.

Estimated Delivery Time

  • Lahore: 1–2 working days

  • Major Cities: 3–4 working days

  • Rest of Pakistan: 5–7 working days

Delivery times may vary slightly due to weather, courier delays, or high-volume periods.

Shipping Charges

  • Flat Rate Shipping: Rs. [___] nationwide

  • Free Shipping: On orders above Rs. [___]

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan.

Please ensure:

  • Someone is available to receive the order

  • The correct amount is ready for the courier

Repeated COD refusals may result in future orders requiring advance payment.

Order Tracking

Once dispatched, you’ll receive your tracking details via WhatsApp/SMS so you can follow your order in real time.

Fragile Packaging

Our Rose Quartz tools and glass serum bottles are fragile.
Each order is packed using protective multi-layer packaging to minimize transit damage.

Please inspect your parcel upon arrival. If there is visible damage, record a quick video while opening the package for verification.