Refund policy

Due to the personal and hygienic nature of skincare tools and serums, Solestial maintains a replacement-only policy for verified issues.

Eligible for Replacement

We will replace your item if:

• The product arrives broken or damaged during transit

• The serum has leaked

• You received the wrong item

Not Eligible for Return

We cannot accept returns or refunds for:

• Change of mind after delivery

• Opened or used products

• Minor packaging wear from shipping

• Natural variations in Rose Quartz color, texture, or veining

Each stone is unique by nature and may differ slightly from product photos.

Claim Window

Damage or defect claims must be reported within 24 hours of delivery.

How to File a Claim

1. WhatsApp us at [number] or email hello@solestial.care

2. Share:

   • Clear photos of the product

   • Short unboxing video

   • Order number

Once verified, we will arrange a replacement at no additional cost.

Refunds

Refunds are only issued if:

• A replacement item is unavailable, or

• The order cannot be fulfilled

Otherwise, we provide replacement only.