Return and Refund Policy

We want every Solestial ritual to begin perfectly. If something arrives damaged or incorrect, we will make it right.

What We Cover

We will replace your item if:

• The product arrives broken or damaged during transit
• The serum has leaked or is defective
• You received the wrong item

We stand behind our products. If your kit arrives anything less than perfect, reach out and we will resolve it promptly.

What We Cannot Accept

Because our products are personal care items, we cannot accept returns or issue refunds for:

• Change of mind after delivery
• Opened or used products
• Minor packaging wear from transit
• Natural variations in rose quartz colour, texture, or veining

Each rose quartz stone is formed naturally and is entirely unique. Slight variations in colour and veining are not defects. They are what make your tools one of a kind.

How to File a Claim

Claims must be reported within 48 hours of delivery.

To file a claim:

1. WhatsApp us at 0326-1889988 or email hello@solestial.care
2. Include your order number, clear photos of the issue, and a short unboxing video if available

The unboxing video helps us process your claim faster, though we understand it may not always be possible. Clear photos are sufficient in most cases.

Once verified, we will arrange a replacement at no additional cost to you.

Refunds

Refunds are issued only in the following circumstances:

• A replacement item is unavailable
• We are unable to fulfil the order

In all other eligible cases, we provide a replacement rather than a refund.

Questions?

Reach us on WhatsApp at 0326-1889988 or email hello@solestial.care. We are available Monday to Saturday, 10:00 AM to 7:00 PM PKT.